We want you to be satisfied with our work. This policy explains when refunds apply.

1. 7-Day Guarantee

If the delivered work does not match the scope agreed at the time of your order, you may request a refund within 7 days of delivery. We will first try to fix the issue; if we cannot deliver what was agreed, we will refund the amount for that service.

2. What is Covered

• Service not delivered.
• Delivered work materially different from the agreed scope, which we are unable to correct.

3. What is NOT Covered

• Work already completed and approved by you.
• The work functions as agreed, but the features don't match what you assumed, or you expected something else.
• Your requirements changed and you no longer need the service.
• Your client cancelled the project, or you changed your mind.
• You found another provider/product you now prefer.
• Delays caused by missing information or access from your side.
• Third-party costs already spent on your behalf (e.g. ad spend, paid tools, domain/hosting, licenses).

4. Deductions

For card/gateway payments, the payment processor's transaction fee (up to ~3.5% of the order value) may be deducted from a refund, as this is not returned to us. For cryptocurrency refunds, network fees may be deducted.

5. Time Limit

No refunds are provided after 30 days from the date of purchase. We do not provide pro-rata refunds for cancelled ongoing/retainer services.

6. How to Request

Email contact@omniwebstudio.com with your order code and the reason. We respond within 2 business days and will try to resolve the issue before issuing a refund.

7. Processing

Approved refunds are issued to the original payment method. For cryptocurrency payments, refunds are sent to the wallet address you provide. Processing time depends on the payment network/bank.

8. Contact

Questions about this policy? Email contact@omniwebstudio.com.