We want you to be satisfied with our work. This policy explains when refunds apply.

1. 7-Day Guarantee

If the delivered work does not match the scope agreed at the time of your order, you may request a refund within 7 days of delivery. We will first try to fix the issue; if we cannot deliver what was agreed, we will refund the amount for that service.

2. What is Covered

• Service not delivered.
• Delivered work materially different from the agreed scope, which we are unable to correct.

3. What is NOT Covered

• Work already completed and approved by you.
• The work functions as agreed, but the features don't match what you assumed, or you expected something else.
• Your requirements changed and you no longer need the service.
• Your client cancelled the project, or you changed your mind.
• You found another provider/product you now prefer.
• Delays caused by missing information or access from your side.
• Third-party costs already spent on your behalf (e.g. ad spend, paid tools, domain/hosting, licenses).

4. Deductions

For card/gateway payments, the payment processor's transaction fee (up to ~3.5% of the order value) may be deducted from a refund, as this is not returned to us.

5. Time Limit

No refunds are provided after 30 days from the date of purchase. We do not provide pro-rata refunds for cancelled ongoing/retainer services.

6. How to Request

Email contact@omniwebstudio.com with your order code and the reason. We respond within 2 business days and will try to resolve the issue before issuing a refund.

7. Processing

Approved refunds are issued to the original payment method. Processing time depends on the payment gateway/bank.

8. Contact

Questions about this policy? Email contact@omniwebstudio.com.